Wheeling 311 system launches
WHEELING, W.Va. —
Wheeling residents can now use the Wheeling 311 website to request all kinds of non-emergency services right from their computers.
The new service will immediately send requests to the appropriate department, and will help issues get resolved in a more timely fashion. All it will take is a few clicks and some information to file issues like building code violations and road condition problems.
"There's a wide range of services they can pick from: if they have a question about a property maintenance issue in their neighborhood, garbage collection question, trash or leaf pick-up request. It's basically another way for residents to communicate with the city,” said Tom Connelly, Wheeling’s assistant director of planning and zoning.
Prior to Wheeling 311, Connelly said it could be tough to get in touch with the right person, with callers sometimes being transferred throughout the city building before finally reaching the correct staff member.
“[It is] much more efficient. There's a tracking component to it so you can find out when the request came in, when it was assigned to a staff member, how long a staff member had the request before they were able to resolve it,” he said.
It's a simple process: users create a log-in, select a service type, create a request, and then send it. They can include location services and photos, and even track the status of the request.