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Jefferson County upgrading 911 system

Jefferson County is moving to the next generation of 911 services. On Thursday, county commissioners approved a request for $232,000 to upgrade the county's 911 system (WTOV).

Jefferson County is moving to the next generation of 911 services.

On Thursday, county commissioners approved a request for $232,000 to upgrade the county's 911 system.

The current system has been up and running for 11 years, but it isn't next generation capable.

Rob Herrington, Jefferson County's 911 director, said the system the county is switching to will be "the most important piece of equipment we own."

"We'll be able to accept modern technology, so people with phones, if they text, if they have a speech impediment or hearing impaired or someone is in a domestic violence situation, they will still be able to contact 911 with that technology,” Herrington said.

“The old system will run up until the very moment we switch, so we will actually have two systems until we cut over, so there is no loss of service. It's a complicated process."

The new system, which will also allow pictures to be sent to the 911 dispatch center, is provided by TriTech and should be in place and up and running in 2018. The county prosecutor will need to look over details of the contract before the deal is finalized.

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